Free Tools
Courier Claims & Delivery Disputes Tracker.
Free. No payment step, no form beyond the one you may already have filled in.
This is a direct download. It doesn't ask for your email a second time to hand over the thing it already promised you.
Download the tracker →.xlsx workbook · 8 sheets
Inside the workbook
Five sheets, in the order you'll use them.
Watch List
Parcels behaving oddly, logged before the customer complains.
The sheet that earns its keep. A parcel that stops scanning is a claim you can still raise and a refund you can still avoid. Wait for the customer and you're usually outside the claim window.
Claims Log
Formal claims raised with a carrier for loss, damage or missing items.
Calculates your claim deadline from the carrier and the dispatch date. Tracks claimed value against recovered value, so you can see your real recovery rate rather than assuming it.
Disputes & Chargebacks
Customer says it never arrived. Everything from first contact to final outcome.
Tags every dispute so patterns surface: SKU, order value, postcode, carrier, acquisition source, customer history.
Evidence Checklist
What to collect, in what order, for a dispute you intend to fight.
Copy the block per dispute. A chronological evidence trail beats a tracking screenshot almost every time.
Carrier Reference
Claim windows, liability caps and what proof of delivery each carrier actually gives you.
Drives the deadline formulas on the Claims Log. Edit the days column to match your own contracted terms and everything downstream updates.
A Dashboard and a Lists sheet sit alongside the five above — the dropdowns throughout the workbook read from Lists, so replacing the sample carriers and channels with your own updates everything downstream in one pass.